Merlwood Timber Ltd

Old Hakin Road, Haverfordwest, Pembrokeshire, SA61 1XE
Tel 01437 760890 Fax 01437 764645

Privacy Policy

This privacy policy explains how Merlwood Timber Ltd uses and protects any information that you give us.
Merlwood Timber Ltd is committed to ensure your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 25/05/2018.

Data protection principles
processed lawfully, fairly and in a transparent manner,
processed for specified, explicit and legitimate purposes,
adequate, relevant and limited to what is necessary,
accurate and kept up-to-date,
kept for no longer than is necessary, and
processed in a manner than ensures appropriate security.

Information you give to us
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

How we collect your personal information
Via telephone or email communication
From meeting with you
From on our website
Giving us your business card
Receiving your instruction to provide you a service
How we use your personal information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
You have given us consent
We need to perform a contract we are about to enter into, or have entered into with you
Where it is necessary for our third party’s legitimate interest and your interests and rights do not override those interests.
Where we need to comply with legal or regulatory obligation

Purposes for which we will use your personal information
We (the employees and directors of Merlwood Timber Ltd) require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may send promotional emails using the email address which you have provided.
We may use your information to contact you by email, phone, fax or mail. to improve our products and services.
we will only use your information for the purpose (s) for which we collected.

How long we will store your personal information
We will use/store your data for as long as it is necessary for our legitimate business interests, or such earlier time as you ask us to stop.

Where we store your personal information / safeguards
Your personal information will be stored on our local network and/or in the cloud. Any hard copy information is in a suitable secure location. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
if you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us.

Opting out of receiving marketing communications
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data

Disclosure of your information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your rights
You may request details of personal information which we hold about you under GDPR.
You have the right to ask us to:
Delete your information
Correct your information
Stop using your information for marketing purposes
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Working to provide you an excellent service
Throughout South Wales.......

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